Terms of Service

By accessing or using Hauler AI ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service.

Eligibility: You must be at least 18 years old and authorized to bind your company or entity to these terms. You are responsible and liable for any actions taken by users on your account.

Key Definitions:

• Service: The Hauler AI platform, including all features and functionality
• Vendor: The entity that subscribes to the Service (typically a fleet company)
• User: Any individual accessing the Service on behalf of Vendor
• Driver: A person hired by Vendor to operate vehicles
• Data: All information created or uploaded by Vendor

Account Responsibility: Vendor is responsible for all information provided during registration and for maintaining confidentiality of login credentials. Vendor is liable for all activity under their account.

User Roles: The Service supports multiple user roles (Dispatcher, Driver, Admin, Support) with different access levels. Vendor controls who gets access and is responsible for maintaining security.

Suspension & Termination: We may suspend or terminate access for violation of these Terms, non-payment, illegal activity, or fraud.

Permitted Use: You may use the Service to create bookings, assign drivers, send notifications, track job status, and view reports.

Prohibited Use: You may NOT reverse engineer, spam, hack, scrape data, or use the Service for illegal purposes.

Customer Relationships: Customers do not have accounts; they only receive notifications. Hauler AI is not a party to Vendor-Customer agreements.

Liability Cap: Hauler AI's liability for any claim is capped at the amount Vendor paid in the 90 days preceding the claim, or $500 CAD, whichever is greater. This applies regardless of cause.

We are NOT liable for:

• Lost profits, revenue, or data
• Damage caused by driver actions (accidents, theft, injuries)
• Customer disputes or failed deliveries
• Message delivery failures (Twilio responsibility)
• Downtime or unavailability (no SLA guaranteed)
• Actions of third parties or third-party service failures

Third-Party Services: The Service uses Supabase (database), Twilio (messaging), and Vercel (hosting). We are not responsible if these services fail.

Data Ownership: Vendor retains ownership of all data created in the Service. We maintain backups for disaster recovery, but we do not guarantee recovery or 100% security.

Vendor Responsibility: Vendor is responsible for backing up critical data independently and for choosing strong passwords.

Security Measures: We implement encryption in transit (HTTPS), password hashing, access controls, and regular security updates. However, no system is perfectly secure.

Breach Notification: If we discover unauthorized access to Vendor data, we will notify Vendor within 30 days by email with details of what data was accessed.

Pricing: Pricing is published at our website and may be updated with 60 days' notice. Vendor may cancel within the notice period without penalty.

Billing: We bill on a monthly basis. Invoices are due within 30 days. Payment methods accepted: credit card, bank transfer.

Late Payment: If payment is not received within 15 days of due date, we may suspend your account. We may charge 1.5% monthly interest (18% annually) on overdue amounts.

No Refunds: All fees are non-refundable. If Hauler AI suspends your account due to violation, no refund is provided.

Hauler AI uses third-party providers to deliver the Service:

• Supabase: Database hosting & authentication
  Privacy Policy
• Twilio: SMS & WhatsApp message delivery
  Privacy Policy
• Vercel: Web hosting & deployment
  Privacy Policy

We are not liable if any of these services are unavailable or fail. Vendor should review each provider's Terms of Service and Privacy Policy.

What this means: If a driver causes an accident and sues, or a customer claims you didn't pay them, or a driver claims they were misclassified, you (the Vendor) are responsible for that lawsuit, not Hauler AI.

Informal Resolution: Before legal action, both parties agree to attempt good-faith negotiation for 30 days.

Governing Law: These Terms are governed by the laws of Canada and the applicable province where you operate.

Jurisdiction: Both parties consent to the exclusive jurisdiction of courts in the province where Hauler AI operates.

Termination by Vendor: You may cancel anytime by emailing support. Cancellation is effective at the end of your billing period. No refund is provided for unused time.

Termination by Hauler AI: We may terminate immediately for violations or fraud, or with 7-day notice for non-payment or inactivity.

Data After Termination: You have 30 days to download your data. After 30 days, all data is permanently deleted. Backups are deleted within 90 days.

Service Changes: Hauler AI may modify, add, or remove features at any time. We will provide 30 days' notice for material changes.

Terms Changes: We may modify these Terms anytime. Material changes require 30 days' notice. Your continued use after notice constitutes acceptance.

For support questions:
Email: contact@PacificAISystems.com
Response time: Within 48 business hours

For legal notices:
Email: contact@PacificAISystems.com
PacificAI Systems Inc., Beaumont, Alberta, Canada